Refund Policy

Refund Policy

At ElevateLearning Institute Limited, we strive to provide high-quality online education and a seamless learning experience. Please read this Refund Policy carefully before purchasing any course.

By purchasing a course through our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Digital Products

All products offered on our website are digital online courses delivered electronically.

Once your payment has been successfully processed, you will receive immediate access to the purchased course through your student account. No physical products are shipped.

Refund Eligibility

We understand that exceptional circumstances may arise. Refund requests may be considered in the following situations:

• You were charged more than once for the same order.
• An incorrect amount was charged due to a billing error.
• You were unable to access the purchased course because of a verified technical issue that could not be resolved by our support team within a reasonable timeframe.
• A payment was made without your authorization and the transaction is verified as fraudulent.
• We are unable to provide the purchased course due to a technical or operational issue on our side.

Each refund request is reviewed individually based on the circumstances.

Non-Refundable Purchases

Because our courses are digital products that are made available immediately after purchase, refunds will generally not be provided in the following situations:

• You changed your mind after purchasing.
• You purchased the wrong course.
• You no longer wish to continue learning.
• You did not complete the course.
• You were unable to access the course due to issues with your own internet connection, device, or software.
• You were dissatisfied after accessing a substantial portion of the course content.
• You failed to achieve your expected learning outcomes.
• You did not use the course after purchase.

How to Request a Refund

If you believe you qualify for a refund, please contact our support team within 7 days of your purchase.

Your request should include:

• Full Name
• Registered Email Address
• Order Number or Transaction ID
• Date of Purchase
• Detailed explanation of the issue

Our team may request additional information to verify your claim before making a decision.

Review Process

Once we receive your refund request:

• We will acknowledge your request within 2 business days.
• Our team will review the information provided.
• If additional details are required, we will contact you.
• A final decision is generally provided within 5–10 business days.

Approved Refunds

If your refund is approved:

• The refund will be issued to the original payment method used during the purchase.
• Processing times vary depending on your payment provider or financial institution and may take 5–10 business days after approval.
• Access to the refunded course may be suspended or permanently removed.

Chargebacks

We encourage customers to contact us before initiating a payment dispute or chargeback.

Our support team is committed to resolving billing concerns quickly and fairly.

Fraudulent or abusive chargeback claims may result in suspension or termination of your account, where permitted by applicable law.

Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us:

ElevateLearning Institute Limited

Email: Janepu48@outlook.com